The Gyeonggi Content Agency (President Yong-seok Tak, hereinafter referred to as Gyeonggi Content Agency) announced on the 17th that it has received the International Organization for Standardization (ISO) Customer Satisfaction Management System (ISO 10002) certification from the Korea Management Certification Institute (KMR). ISO 10002 is a certification that evaluates customer complaint handling systems according to international standards and serves as an official indicator of an organization's customer-centric service operation capabilities.
To systematically reflect the needs of customers using its content industry support services, GyeongConjin has been pursuing various improvement initiatives, including reorganizing its "Voice of the Customer" management system, strengthening internal training, and developing a work manual. Notably, in the 2024 Gyeonggi Province Telephone Service Quality Assessment, it ranked fourth out of 28 organizations, earning high marks for its customer service quality.
This certification comprehensively recognized the appropriateness of customer complaint handling procedures, the effectiveness of service quality improvement activities, and the sustainability of internal operating systems, making it the first Gyeonggi-do-funded or -contributed organization to receive international standard certification.
Seo Heon-seong, head of the management headquarters, said, “This ISO 10002 certification is an internationally recognized achievement that Gyeongkonjin has been providing services with customer satisfaction as its top priority,” and added, “We will continue to actively collect customer opinions and continuously improve service quality to strengthen our responsibility as a public institution that the citizens of Gyeonggi Province can trust.”
- See more related articles
You must be logged in to post a comment.