CallGate, a company specializing in visible ARS and payments, announced on the 12th that it has signed a memorandum of understanding (MOU) with global real-time communication technology company Agora for technological collaboration in the next-generation AI contact center (AICC) field. The signing ceremony took place at the global startup festival "COMEUP 2025" held at COEX.
This collaboration combines Colgate's phone-based interface technology with Agora's real-time voice and video processing (RTC) technology to accelerate the digital transformation of customer touchpoints and expand the AICC ecosystem. The two companies plan to focus on jointly establishing an AICC trust framework, developing and demoing a real-time conversational AI contact center based on visible ARS, and jointly conducting research and business planning to expand the technology ecosystem. In the mid- to long-term, they will also strengthen their structural partnership to innovate intelligent customer experiences.
At the "AI Summit 2025" held last November, the two companies previously demonstrated the feasibility of implementing real-time call-based AI scenarios through their joint technology. The technology presented at the time was evaluated as a case study combining the companies' visible ARS technology with real-time communication technology.
This global partnership announcement coincides with the COMEUP 2025 initiative, and the two companies plan to actively target the global AICC market through joint demos, pilot projects, and technology seminars.
Colgate CEO Lee Kang-min said, “This is an opportunity to fully expand customer experience innovation using real-time conversational AI technology,” and “Our collaboration with Agora is an important starting point for jointly building competitive technologies in the AICC market.”
“This collaboration is a critical step in expanding Agora’s real-time communication platform into the AICC market,” said Tony Wang, Agora’s chief commercial officer and co-founder. “The combination of our RTC technology and Colgate’s visual automated response system interface will provide businesses with an immediate and efficient customer experience solution.”
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