CallGate (CEO Kangmin Lee), an AI-based communication solutions company, announced on the 11th that it participated in the 'AI Summit Seoul & EXPO 2025' held at COEX in Seoul on the 10th and 11th and unveiled a 'real-time conversational AI contact center solution' jointly developed with global real-time communication platform company Agora.
This year's event, now in its 8th year, is an AI event that provides a comprehensive overview of industry-specific AI technologies and the latest trends, including generative AI.
Colgate's 'Real-time Conversational AI Contact Center Solution' implements technology that instantly recognizes the intent of a customer's question when calling an AI contact center, generates a response, outputs it in real-time voice, and visualizes it in text format on a smartphone screen.
“This solution is a prime example of how Agora’s ultra-low latency technology can enhance the innovative value of our partners and enable near-human interaction experiences,” said Tony Wang, co-founder and chief revenue officer of Agora.
Colgate CEO Lee Kang-min said, “The expansion of AI contact centers must prioritize ease of use over technological complexity,” and added, “We will continue to create an environment where customers can use contact center services in the fastest and most intuitive way possible through real-time conversational AI contact center solutions and wave caption services.”
- See more related articles
You must be logged in to post a comment.