Channel Corporation (CEO Siwon Choi), which operates the all-in-one AI business messenger 'Channel Talk', announced on the 12th that it will hold an 'Electronics Product Commerce Specialized CS Efficiency Webinar' on the 26th for small appliance and home device brand officials.
This webinar, titled "Simplifying Customer Service for Home Device Brands," will share examples of automated customer service using the AI agent "Alp" and know-how in managing customer service organizations. Speakers include Ahn Jung-kyung, Team Leader at Hurec, a food waste disposer brand, and Kim Hyun-ji, Team Leader at Sloom, a health tech brand.
By introducing a ChannelTalk-based consulting system, Hurek reduced the number of incoming calls and simultaneously improved customer response quality and consulting efficiency. Sloom automated 65% of all consultations with AI, boosting the productivity of its consulting department. The two companies plan to share practical insights based on their experience implementing and operating ChannelTalk.
According to the Korea Health Industry Development Institute, the domestic home care market is expected to reach approximately 7 trillion won in 2023 and exceed 10 trillion won by 2027. Accordingly, the industry is pursuing the advancement of customized AI consulting systems for high-involvement electronic products.
The webinar is open to any business looking to automate AI consultations and improve customer experiences. Participation is free. For more information, visit the "Events" menu on ChannelTalk's official website.
Park Jae-won, head of the marketing team at Channel Corporation, said, “We planned this webinar so that companies struggling with the surge in customer inquiries in the rapidly growing market can find ways to improve work efficiency through real-life examples.” He added, “We hope this will be an opportunity to find practical solutions by referring to examples of consulting channel integration and AI response tailored to the characteristics of products.”
Channel Talk is an all-in-one AI business solution that provides AI agent Alpha, chat consulting, CRM marketing, team messenger, internet phone, and video calling functions. It is used as a customer consulting channel by over 200,000 companies in 22 countries around the world, including e-commerce, startups, small and medium-sized enterprises, and large corporations.
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