ECS Telecom (CEO Hyun Hae-nam), a domestic contact center specialist, is strengthening its cooperation with global AI contact center platform company Bright Pattern and leading domestic cloud infrastructure company Naver Cloud to expand the next-generation AI contact center (AICC) market.
Through strengthened cooperation, the three companies will present various ways to enhance corporate competitiveness and a practical transformation strategy centered on customer experience beyond simple technological linkage in the domestic contact center market where on-premise and cloud-based types coexist. As part of this, ECS Telecom will hold an event for financial and enterprise companies on the 27th at the Westin Chosun Seoul in Sogong-dong with the theme of “The Brightest Choice for Contact Centers,” sharing specific strategies and solutions required for introducing AI-based intelligent contact centers and transitioning to the cloud.
At the event, ECS Telecom will introduce a hybrid cloud-based contact center construction strategy and a private cloud model utilizing the Bright Pattern solution, while presenting an operation plan optimized for each company’s needs in terms of security, flexibility, and scalability. It will also share an integrated cloud portal-based operation case for expanding digital customer contact points and a customer experience-centered digital channel integration strategy utilizing the Bright Pattern platform.
“Many companies are now at a turning point where they are going beyond technology adoption and redesigning the entire customer experience,” said Hyun Hae-nam, CEO of ECS Telecom. “ECS Telecom, together with Bright Pattern and Naver Cloud, will continue to present practical solutions so that domestic companies can provide faster and safer digital customer experiences.”
Michael McCloskey, CEO of Bright Pattern, shares his Korean market strategy and customization cases in his keynote speech.
“Our partnership with ECS Telecom is a significant step forward that reflects the unique needs of the Korean market,” said Michael McCloskey, CEO of Bright Pattern. “By combining Bright Pattern’s advanced omnichannel AI platform with ECS Telecom’s telecommunications expertise, we will help Korean businesses deliver more sophisticated and personalized customer experiences.”
Naver Cloud will highlight how AI is changing the response methods and operational structures of customer centers through actual cases of financial industry customers’ cloud transitions at the event. It will present a cloud strategy to overcome the limitations of existing on-premise-based contact centers and respond nimbly to rapidly changing customer needs and market environments.
In addition, the evolution of super-large AI, the strategic response direction of major global countries, and ways for companies to secure future competitiveness according to the evolution of 'Thinking AI', a generative AI technology, will also be discussed.
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