– Automatic blocking and real-time card locking function in operation when abnormal transactions occur
– The success rate for disputes regarding misuse and misuse reaches 90%
Fintech foreign exchange platform Travel Wallet announced that it is enhancing its abnormal transaction blocking function and dispute response process to create a safe financial environment for customers. It explained that it is creating an environment where customers can use the service with greater peace of mind through various technology-based measures such as real-time card locking, abnormal transaction detection system (FDS), and dispute resolution procedure operation.
Travel Wallet has been operating various customer protection systems to prepare for unexpected risk situations such as card loss, theft, and overseas fraud while traveling. In particular, it provides a function that allows customers to block card use in real time through the app or web, and there are also cases where damages are prevented in advance because immediate action can be taken without going through the customer center.
In addition, abnormal payment patterns are automatically detected through the Fraud Detection System (FDS), and payment is blocked when a suspicious transaction occurs. In addition, customers are informed of the situation in real time through app push notifications, and a separate verification process is also carried out if additional measures are required.
The post-response system is also being operated more elaborately. Travel Wallet operates a dispute resolution procedure to respond to customer damages, and objections can be filed for damages that occurred before or after loss. The overall dispute resolution rate for objections is 90%, contributing to the resolution of actual damages.
In addition, Travel Wallet is internally reviewing additional protection measures and will continue to strengthen its response process to preemptively block customer anxiety and create a more reliable service environment.
Kim Hyung-woo, CEO of Travel Wallet, said, “We are continuously thinking about how to achieve practical customer protection through technology and systematic procedures,” and “We will continue to work hard to create a service that can be used with confidence even in unexpected situations.”
You must be logged in to post a comment.