– Anyone who is a certified Channel Talk expert can generate additional revenue through CX consulting.
– Plans to operate training programs and regular tests to cultivate CX experts
Channel Corporation (CEO Siwon Choi), which operates the all-in-one AI business messenger 'Channel Talk', announced on the 3rd that it has officially launched the 'Find a Channel Talk Expert' system to facilitate smooth introduction of Channel Talk and increase its utilization by customers.
Finding a Channel Talk Expert is a system in which Channel Talk CX experts officially certified by Channel Corporation provide customized consulting and support for establishing an optimized customer consulting system for companies wishing to introduce Channel Talk. Any expert certified by Channel Corporation can generate additional revenue through this system.
As new features such as △AI agent 'Alp', △no-code consultation management tool 'Workflow', and △interactive voice response (IVR) have been launched in succession on Channel Talk, this has been introduced to strengthen customized support for customers who wish to utilize Channel Talk efficiently.
Currently, Channel Talk experts are comprised of personnel who have successfully led projects to improve customer experience and increase repeat visit rates by utilizing Channel Talk in various e-commerce fields such as fashion, food, and education. In the future, the plan is to accelerate the training of Channel Talk CX experts through systematic education programs and regular certification tests.
Businesses in need of expert support can apply for consultation through the 'Find an Expert' menu on the official Channel Talk homepage. After being matched with a person in charge, they can go through a process of △analyzing customer consultation status, △deriving measures to improve consultation efficiency, and △designing customized Channel Talk functions to build a consultation environment optimized for their business.
Choi Si-won, CEO of Channel Corporation, said, “This system was planned to establish a certification system for experts in the CX industry and strengthen the customer support system in response to the increasing demand for customized consulting from companies seeking to effectively utilize Channel Talk.” He added, “We will expand the model of mutual growth where Channel Talk clients and experts cooperate with each other to innovate customer experiences.”
Meanwhile, Channel Talk is an all-in-one AI business solution that provides functions such as AI chatbot Alp, chat consultation, CRM marketing, team messenger, internet phone, and video call, and is being used in approximately 190,000 channels in 22 countries around the world, including e-commerce, startups, small and medium-sized enterprises, and large corporations.
You must be logged in to post a comment.