Infobank, Strategic Partnership for Digital Communication Innovation

Infobank leads the way in innovation in enterprise messaging and contact centers with AI-based digital communication solutions.

Infobank Co., Ltd. (CEO Taehyung Park), an AI solution provider that provides AI contact centers (AICC), AI-based messaging services, AI chatbots, and autonomous driving services, announced that it has signed a 'strategic partnership for digital communication innovation' with representatives of public corporations in each region across the country.

On the 21st, representatives from each region gathered at the Infobank headquarters in Seongnam-si, Gyeonggi-do, including Lee Chan-jae and Park Bae-han from Seoul and Incheon, Kim Dong-won from Gyeonggi-do, Park Mu-bong from Gangwon-do, Jo Jeong-ho from Chungcheong-do, Kim Chang-hoon from Jeolla-do, Seo Sang-deuk from Gyeongbuk-do, Baek Seung-cheol from Gyeongnam-do, and Kim Chang-hoon from Jeju-do, to brighten up the event.

This partnership was established to innovate digital communication with representatives of public corporations from each region across the country, and agreed to support innovation in corporate customer communication in a rapidly changing digital environment and establish a communication solution strategy optimized for regional characteristics.

In particular, in order to support digital communication innovation of public institutions and companies in each region, we plan to lead innovative digital transformation by deeply sharing Infobank's integrated solution technology with regional representatives and jointly developing regionally tailored communication strategies.

Hong Seung-pyo, CEO of Infobank’s Message Business Unit, said, “I am delighted to have the opportunity to collaborate with representatives from each region. In the rapidly changing digital environment, innovative communication solutions based on AI technology are key elements that will fundamentally change a company’s customer experience,” and emphasized, “We will actively support companies’ digital transformation through customized digital communication strategies optimized for regional characteristics.”

Meanwhile, Infobank provides innovative digital communication services centered on corporate messaging solutions, AICC (AI Contact Center) solutions, and AI chatbot solutions. It is leading the B2B messaging service market through strategic consortiums with approximately 10,000 enterprise customers and major domestic companies such as SKT, Naver, and Kakao, centering on various digital communication platforms such as web messaging, international messages, KakaoTalk business messages, unified messaging service (UMS), KakaoTalk reservation service, Kakao/web channel chatbot construction, AI chatbot solution utilizing RAG, AICC integrated portal and callbot system, and chat consultation solutions.

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