We are now in the age of artificial intelligence. Artificial intelligence technology is being applied and used across industries.
According to the results of the '2023 Intelligent Information Society User Panel Survey', which included a survey on experiences of using generative AI and awareness of algorithmic recommendation services such as portals and YouTube, announced by the Korea Communications Commission and the Korea Information Society Development Institute on June 20 last year, one in ten Koreans has experience using generative AI such as ChatGPT. Considering that generative AI services had only been on the market for about a year when the survey was conducted, usage experience is spreading quite quickly.
In particular, artificial intelligence technology is opening an era of smart management for large stores. As major offline stores enlarge their stores to maximize customer experience, AI technology is being presented as a new solution in a situation where solutions for store management are urgently needed. Due to the enlargement of stores, the workload of employees is increasing. The expanded store area increases the intensity of basic management tasks such as cleaning and security, and the stress caused by the occurrence of various blind spots is also increasing, rapidly increasing employee fatigue.
Accordingly, companies are introducing AI-based smart solutions to ease the workload of their employees. The 1,500-pyeong Suwon branch of Time Villas has introduced the AI autonomous robot Bellabot into its food court dining avenue, and is seeing notable results. Eight Bellabots deployed throughout the food court have replaced the average monthly 940,000 steps of employees, significantly reducing fatigue among service personnel.
As the effectiveness of AI in reducing employee stress has been proven, the introduction of AI in offline stores is expanding around three key areas. First, automation of repetitive physical labor such as cleaning. Second, AI assistance for tasks that require mental stress 24 hours a day such as security and surveillance. Third, an integrated management system that increases the operational efficiency of the entire store.
◆ Starbucks ' 'The Third Eye' automatically identifies store congestion and contamination levels with AI CCTV to reduce employee stress
AI technology is also leading to innovative changes in large-scale store management systems. As part of its digital innovation to improve employee job satisfaction, Starbucks introduced the store management system 'The Third Eye', which uses vision AI technology. 'The Third Eye' is a system that analyzes customer movement in real time through CCTV and automatically identifies congestion levels and store contamination levels on each floor. It provides analysis data to store managers and efficiently operates stores based on real-time data.
Starbucks is conducting a pilot operation of 'The Third Eye' in 10 stores nationwide, including the mega stores Yeosu Dolsan DT and Jeju Songdang Park R. The application of the AI system, which began in some stores last year, is being sequentially expanded to all stores nationwide this year. In particular, Starbucks stores with many multi-story structures are using AI to check the level of customer congestion on each floor and the contamination of the return counter in real time, thereby increasing the work efficiency of employees.
◆ VD Company's 'Cleaver' line changes the paradigm of labor-intensive cleaning with AI autonomous driving and sensor technology
Cleaning is cited as a major stress factor for employees at large stores. Repetitive physical labor and inefficient cleaning processes increase employee fatigue. Cleaning robots with AI technology are changing the facility management paradigm for large stores.
VD Company's 'Cleaver' is a multi-autonomous cleaning robot that performs four functions simultaneously: wet and dry cleaning, sweeping, and mopping. It is the only cleaning robot in Korea equipped with an automatic water supply and drainage function, and can autonomously clean an entire building without human intervention. It has been introduced to various commercial facilities such as large office buildings, golf courses, government offices, and logistics centers, and is setting a new standard for facility management.
The 'Cleaner SH1', launched as an expansion of the Cleaver lineup, more effectively solves the existing labor-intensive and time-consuming commercial space cleaning. It is a high-end product of the scrubber, a cleaning equipment that cleans the floor using brushes, detergent, and water, and reduces the cleaning time by more than 90 minutes and reduces daily water usage by up to 26 liters. After introducing the Cleaver SH1, Hankook Tire and Outback showed a significant improvement in cleaning efficiency and high user satisfaction from employees.
AI technology has also enhanced the safety of cleaning work. If the scrubber leaves the ground during cleaning, the sensor immediately detects this, stops the cleaning work, and sends a warning alarm to ensure the safety of the worker. In addition, the cleaning status, such as cleaning time, cleaning range, water usage, and wastewater volume, can be precisely measured and reported, allowing for quantitative management of cleaning results.
◆ Hanwha Vision's 'Q Series' enables efficient video analysis and monitoring of large-scale stores using AI cameras
One of the important management factors of a large-scale store is security. An effective security system is essential to ensure the safety of customers and employees and to prevent theft and accidents. Since it is difficult to sufficiently monitor all areas of a large-scale store with only personnel, more and more stores are introducing more effective security solutions.
Hanwha Vision's new AI Focus Q series is a new AI camera that can build a more intelligent and efficient video security system in large spaces such as schools and retail stores. The new Q series' biggest feature is that it has improved monitoring and video analysis efficiency through AI. It can build a more intelligent and efficient video security system even in large spaces.
In particular, the Q series is characterized by improved monitoring and video analysis efficiency through AI. The newly added AI-based statistical function makes it easy to manage the number of visitors or vehicles in retail stores and obtain the necessary insights for operation. Motion detection, which used to operate based on pixel changes, can detect objects such as people and vehicles more accurately based on the AI engine.
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