BPO (Business Process Outsourcing) company Ubase Group (CEO Jinwon Mok) announced that it will participate in the 'Smart Work & Contact Center Expo 2025' (SWCC EXPO 2025) held at COEX in Seoul from August 20th to 22nd and showcase its integrated AI contact center (AICC) solution.
SWCC EXPO 2025 is a B2B exhibition specializing in smart work environments and contact center solutions, showcasing the latest technologies and products for improving work efficiency and customer response innovation.
Ubase Group will be demonstrating AICC's key features at booth C102 in Hall B2, 1st floor, COEX. In the area of consultation automation, the company will showcase AI routing bots and multilingual, emotionally-responsive chatbots that can be utilized for 24-hour consultation processing. In the area of consultation support, the company will propose improvements in real-time consultation efficiency through AI-based consultation classification and summarization, as well as an AI knowledge management system (KMS). In the area of management support, the company will support operational and quality management optimization through AI QA and VOC analysis solutions.
During the exhibition period, corporate officials and visitors to the booth can check the structure and application cases of each solution through real-time demo demonstrations and brochures. In addition, along with a demonstration of the AI chatbot applied to J Airlines, Ubase Group's consultation automation solution 'TalkARA' and text analysis solution 'Mr. Trend' will also be unveiled.
In addition, the Ubase Group will participate in conferences and technology seminars to share AICC-related insights. At the "Next-Generation AICC Contact Center Conference" on the 20th, Kwon Ki-dong, Head of Management Innovation, will present on the topic "AI for Clients, AI for Agents." This session will discuss the limitations of large-scale language model (LLM)-based technology and practical improvement measures proposed by AICC.
At the technology session held on the same day, So Jeong-hwan, Executive Director of Nexus Community, a group company, will present on changes in the contact center operation model under the topic of 'Collaboration between Consultants and AI.'
A representative of the Ubase Group said, “Through the exhibition, we plan to share innovative cases of AI technology-based consulting and present solutions that meet the needs of various industries,” and added, “We will continue to strengthen our customer-tailored contact center operation strategies based on our AICC capabilities.”
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