The Korea Technology Finance Corporation (hereinafter referred to as the “KIBO”) announced on the 22nd that it was selected as an excellent organization with the highest rating in the “2024 Public Institution Customer Satisfaction Survey” hosted by the Ministry of Strategy and Finance.
The public institution customer satisfaction survey is conducted annually in accordance with the 'Law on the Management of Public Institutions' and is conducted on customers who have used the services of public institutions in order to improve the quality of public institution services. This survey was conducted on a total of 182 public institutions, and the results were evaluated in three levels: excellent, average, and insufficient, depending on the level of satisfaction.
Kibo received high scores in all categories including service quality and social responsibility, and earned a total satisfaction score of 93.1 points, making it the only excellent institution among public institutions under the Ministry of SMEs and Startups. In addition, it achieved the highest score ever since the public institution customer satisfaction survey was conducted, and showed excellent customer satisfaction performance by being selected as an excellent institution for three consecutive years.
These achievements are the result of systematic customer-centered service innovation activities. Last year, Kibo promoted various customer-tailored programs, including ▲ activating two-way communication through the CS Refresh campaign ▲ operating a citizen/customer advisory group for public participation and open communication ▲ conducting FGI (Focus Group Interview) through direct interviews with customers ▲ holding a customer value management practice council for internal/external suggestions and system improvement. Based on these efforts, service quality improvements that reflect customer needs were made, and this is analyzed to have led to high evaluations.
Kim Jong-ho, CEO of Kibo, said, “Kibo has been promoting company-wide customer satisfaction management based on public participation and communication, and as a result, we have been selected as an excellent institution in the public institution customer satisfaction survey for three consecutive years.” He added, “We will continue to become a leading technology finance institution that is even more trusted by the public by providing service innovations that customers can feel and fair and professional services centered on customers.”
- See more related articles
You must be logged in to post a comment.